Hair Crew International

Will not return...asked for a change, explained my busy life and need for a new, easy-care, more trendy look. "Ready for a radical change" was the request. Elaborate wash and conditioning (that I guess I paid extra for?) followed by a cut and 20 minute, multi-level, roller brush blow-out. The look is the same, just 8 inches shorter, without anything close to the "new look" that was requested. Additionally, there is no way that I will have the time, nor do I have the tools needed, to recreate the dated "look" that I walked out with. Everyone was very pleasant and the salon appeared to be clean but customer service (like listening to what the customer wants) is obviously not a priority. Obviously disappointed walking out I was told that they hoped my day gets better....my day was great walking in! Will be paying for another salon, that was able to fit me in when I called from the Hair Crew parking lot, to have it fixed. Wish I had waited for an appointment at a professional salon, this walk-in was not the solution that I was looking for. So, if it sounds too good to be true (walk-in, trendy-looking, professional salon) it probably is. Very disappointed but want any business to be successful and hoping that the staff at Hair Crew will become more responsive to their customers.

I have never in my life left a review on something but I just had the worst haircut experience of my life. Never have I felt so rushed and not listened to while getting a haircut. I explained in detail what I wanted and showed pictures. The hairdresser acknowledged what I said and then did the exact opposite. I asked to not cut the top and leave it long and she just simply didn’t listen. I will never return and whoever cut my hair should never touch a strand of hair for the rest of their life. Do not go here

If the sign on the door and on the website says you’re open until 7:00 PM… stay open until 7:00 PM…. Not 6:40 PM. I am not writing this to harm this business, I have been there several times and they do a great job. I give this business 6 stars for quality of service, customer care and facility. I understand running a small business is difficult, and that is why I wrote. I owned & operated small businesses in the gas station and auto repair industry for over 30 years. It was difficult to maintain employees at times, and I know it is much worse now. I was lucky enough to have a few former customers tell me why they are no longer a customer of my business . Either we were not open at 6 AM like the hours we posted when they were on their way to work …or we were closed before 11 PM when someone was on their way home. I commend you on your success, and I’m sure it will continue. Just passing my thoughts on.